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Learning Resources

Emotional Intelligence

Readings

Understanding Emotional Intelligence - Team FME

Emotional Intelligence In the Workspace - MTD Training

The power of Emotional Intelligence - Dallas IIA

Videos

Increase Your Emotional Intelligence With 3 Words

Why Your EQ Is More Important Than Your IQ

The Power of Emotional Intelligence | Travis Bradberry | TEDxUCIrvine

Presentation Skills

Readings

Presentation Skills - HSE

GECD Effective Presentation Skills

Oral Presentation Skills - NCSU COE People

Videos

How to speak so that people want to listen | Julian Treasure

Improve Your Presentation Skills

Presentation Skills Training on The Importance Of Being Inauthentic at TEDx

Customer Care

Readings

Customer Service Excellence

The Thank You Economy - Gray Vaynerchuk

Customer Care Concept 2.0

Videos

What is customer service ? The 7 Essentials To Excellent Customer Service

viewthis.com

Richard Branson Reveals His Customer Service Secrets | Forbes

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